Returns and Refunds Policy

Beenaam Fashion
Last Updated: 15 October 2026

1. Return Window

Eligible products must be requested for return and sent back within 14 days of delivery. Please contact us before returning an item so our team can explain the return procedure.

2. Return Eligibility

To be eligible for a return, products should generally:

  • Be unused, unworn, unwashed, and unaltered.

  • Be in their original condition, with original tags and packaging where provided.

  • Include the order details, invoice, or proof of purchase.

  • Not show damage caused by improper use, washing, alteration, or handling after delivery.

All returned items may be inspected before a refund or other resolution is approved.

3. Damaged, Defective, Incorrect, or Missing Products

If you receive a damaged, defective, incorrect, or incomplete product, contact us as soon as possible after delivery. Include your order number, a description of the issue, and clear photographs or videos of the product and packaging where available.

We will review the complaint and advise on the appropriate resolution, subject to verification and applicable law.

4. Products That May Not Be Eligible for Return

Products that have been used, washed, altered, damaged after delivery, or returned without required tags or packaging may be declined where the return does not meet the policy requirements.

If a particular product is non-returnable, that restriction should be clearly disclosed on its product page or before purchase. These conditions do not limit any consumer rights available under applicable law.

5. How to Request a Return

To request a return:

  1. Contact us at info@beenaamfashion.com or 9892000000.

  2. Provide your order number, the product name, and the reason for the return.

  3. Share photographs or videos if the item is damaged, defective, incorrect, or incomplete.

  4. Wait for return instructions before sending the product back.

Please use the return address or collection method confirmed by our team rather than sending a parcel without authorisation.

6. Refund Processing

Once the returned item has been received and inspected, we will communicate the outcome of the return request.

Approved refunds will generally be issued to the original payment method where possible. If that method cannot be used, we may contact you to arrange an appropriate alternative, subject to verification and applicable law.

The time taken for the refund to appear in your account may depend on the payment provider or bank. We will communicate any applicable processing timeline when the return is approved.

7. Return Shipping Charges

Responsibility for return shipping costs will depend on the reason for the return and the circumstances of the order. Any applicable charges or arrangements will be communicated before the return is completed, subject to applicable law.

8. Order Cancellation

If you wish to cancel an order, contact us as soon as possible. Cancellation may be possible before dispatch, depending on the order’s fulfilment status.

If an order has already been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed.

9. Exchanges

Exchanges are subject to stock availability and confirmation by our team. If an exchange is unavailable, we will discuss the available resolution with you.

10. Contact Us

For returns, refunds, cancellations, or product-related complaints, contact:

Beenaam Fashion
Near Police Station, Binaganj, Chachaura Binaganj, Main Road, Mahesh Medical Store, A B Road, Chachaura Binaganj, Guna, Madhya Pradesh – 473118
GSTIN: 23FKJPK5242Q1ZN
Phone: 9892000000
Email: info@beenaamfashion.com

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